Refund policy
Returns & Refunds
We want you to be happy with your Pryntyx order. Because most of our products are made to order using artwork, photographs, logos or designs supplied by you, our returns policy is slightly different from that for standard off-the-shelf products.
Personalised and custom-made products
Most Pryntyx products are created specifically for you. Once production has started, personalised or custom-made products cannot normally be cancelled, returned or exchanged simply because you have changed your mind.
This does not affect your legal rights if your order is faulty, damaged, not as described or has been produced incorrectly.
Problems with your order
If your order arrives damaged, faulty or incorrectly produced, please contact us as soon as possible after receiving it.
Include your order number, a description of the problem and clear photographs showing the issue and, where relevant, the packaging.
We will review the problem and, where appropriate, arrange a replacement, reprint or refund.
Artwork and customer-supplied designs
You are responsible for checking that the artwork, photographs, text and other content you supply are correct.
We check uploaded artwork for obvious production issues before manufacture where reasonably possible. If we identify a problem that may affect the finished product, we may contact you before production begins.
However, you remain responsible for spelling, wording, image selection and the content of your submitted design.
Colours displayed on phones, tablets and computer monitors can vary from the colours produced in print, so minor colour differences are not normally considered a fault.
Cancelling or changing an order
If you need to cancel or change an order, contact us as quickly as possible.
If production has not yet started, we will do our best to make the change or cancel the order. Once a personalised or custom-made product has entered production, cancellation or alteration may no longer be possible.
Non-personalised products
If we sell a product that has not been personalised or made to your specification, your cancellation and return rights may be different. Contact us within 14 days of receiving the product if you wish to discuss a return.
Refunds
Where a refund has been agreed, it will normally be made to the original payment method. The time taken for the funds to appear in your account can depend on your bank or payment provider.
How to contact us
If there is a problem with your order, please contact us at hello@pryntyx.com and include your order number so we can locate your order quickly.